Solutions > Data > Applied AI
We design Agentics AI solutions that automate tasks, execute workflows, and integrate with digital systems and channels. We implement secure, controlled AI agents that are ready to operate in real business environments.
Why do AI agents improve digital operations and customer service?
The digital operation often relies on repetitive tasks, manual tickets, and slow responses. AI agents enable the automation of interactions, reduce times, and scale attention while maintaining consistency and control.
Solutions within Agentics AI
We provide different agent configurations based on the channel, the process, and the level of operational criticality.
Conversational agents for support and assistance
We develop conversational agents that resolve frequently asked questions, guide the user, and escalate to humans when necessary, improving response times and experience.
Agents for internal processes (backoffice)
We implement AI agents that automate internal tasks such as ticket management, validations, system queries, and execution of operational workflows.
Omnichannel integration and connection with systems (CRM/ERP/ITSM)
We connect AI agents with CRM, ERP, ITSM, and digital channels to execute actions and access real-time information.
Governance, security, and agent monitoring
We define guardrails, permissions, and continuous monitoring to ensure control, traceability, and responsible use of AI agents.
Real stories, extraordinary results
Certifications and Partners
Our team has certifications in cloud platforms and machine learning.
We use AI agent technologies that enable scalable automation with control and security
Models / LLMs
OpenAI, Anthropic, open-source models.
Agent frameworks
LangChain, LangGraph, proprietary frameworks.
RAG and vector DBs
Pinecone, Weaviate, FAISS.
Integrations
APIs, CRM, ERP, ITSM.
Our work process
We apply a methodology of AI agents that prioritizes security, control, and business value from the first use.
Definition of use cases and limits of the agent
We establish scope, responsibilities, and guardrails.
Conversational/functional design and flows
We model flows, decisions, and experiences of the agent.
Integration with sources and systems
We connect data, APIs, and operational tools.
Evaluation (quality, safety, performance)
We validate responses, actions, and risks.
Implementation and monitoring
We deployed the agent and monitored its operation.
Continuous improvement and capacity expansion
We iterate capabilities based on usage and new needs.
Specialized work team
Our service is supported by roles with experience in productive AI agents.
Conversational Designer
Define flows, tone, and agent experience
AI Engineer / LLM Engineer
Design and train agents based on language models.
QA / Security reviewer
Validates quality, safety, and compliance of guardrails.
Solution Architect
Design the architecture and integration with enterprise systems.
Specialized staffing for AI projects
Through our staffing of AI agent specialists, we incorporate professionals who integrate into your team to accelerate implementations and scale automation with control.